This includes the degree to which visitors are regulated and controlled as well as the level of information and services provided for visitor enjoyment. In some opportunity settings, controls are expected and appropriate. For instance, people sometimes seek developed settings for security and safety. Elsewhere, on-site controls may detract from desired experiences, such as independence, self-reliance, and risk-taking.

The type and level of information, and where it is provided to the visitor, may facilitate or hinder a desired experience. On-site interpretive and directional signing may adversely affect the visitor where experiences such as self-discovery, challenge, and risk are important. In other situations, on-site information may be essential to achieve desired experiences. Generally, on-site information is more appropriate at the developed end of the spectrum, while off-site sources are preferable at the primitive end.

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